Head office

Postal address: GPO Box 4509, Melbourne VIC 3001

Street address (main office): 1 Spring Street Melbourne VIC 3000

Telephone: (03) 9651 9999

General enquiries and feedback

By phone

Call 136 186 from anywhere in Australia, Monday to Friday, 8am to 6pm. Costs may vary - mobiles and public telephones may incur additional costs

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit www.relayservice.gov.au

  • Planning: 1300 366 356 (local call cost).
  • Solar Victoria:  1300 376 393
Translating and Interpreting Service

If you need assistance, please contact Translating and Interpreting Service (TIS) for help with translating and interpreting. Contact TIS National on 131 450 (within Australia) or visit www.tisnational.gov.au


For a specific complaint in relation to a decision, action or service provided by the department, please use the complaints form.

Feedback form

Page last updated: 31/10/19